Support

Something not stuffed right? We can help.

Email support@plushmo.com. Include the support ID from Settings in the app so we can find your shelf. We usually reply within two working days.

My plush doesn't look like the photo

Try a bright photo where faces are clear and not too small. Group shots work, but each face needs to be visible.

It says my free Plushmo is used

Each install gets one free Plushmo. Plush Pro unlocks unlimited makes, up to 20 a day.

I bought Plush Pro but still see the watermark

Open Settings in the app and tap Restore purchase. Make sure you are signed in with the same Apple ID or Google account you used to buy it.

How do I cancel Plush Pro?

Subscriptions are managed by your app store. On iPhone: Settings, tap your name, then Subscriptions. On Android: Google Play, Payments and subscriptions. You keep Plush Pro until the end of the year you paid for.

Can I get a refund?

Refunds are handled by Apple (reportaproblem.apple.com) or Google Play under their policies.

How do I delete my data?

Open Settings in the app and tap Delete my data. It removes your plushes and your anonymous user record from our servers. See the Privacy Policy for details.

Do you keep my photo?

No. Your photo is used once to make the plush, then discarded.