Delete Your Data
Plushmo for iPhone and Android
The short version. Open Settings in the Plushmo app and tap Delete my data. Everything we hold for you is removed from our servers straight away. If you no longer have the app, email support@plushmo.com and we will do it for you.
Delete in the app
- Open Plushmo.
- From your shelf, tap Settings.
- Tap Delete my data, then Delete to confirm.
The app returns to an empty shelf. This cannot be undone.
To remove a single plush instead, open it from your shelf and delete just that one.
Delete by email
If you have already uninstalled the app, or the app will not open, email support@plushmo.com with the subject "Delete my Plushmo data". Include the support ID from Settings if you have it; it is the short code shown at the bottom of the Settings screen. Without it, tell us roughly when you last used the app and on which device, and we will do our best to find your shelf. We reply within 30 days, and usually much sooner.
Uninstalling the app does not delete your data on its own. If you still have the app, use Delete my data first.
What gets deleted
- Every plush image you made, and its name, personality line, rarity, and fabric
- Your anonymous user record, which is what ties your shelf to you
What we keep, and for how long
- Your photos: nothing to delete. We never store the photo you take; it is discarded as soon as the plush is made.
- Usage events: simple records like "a plush was made", tied only to the anonymous ID that no longer exists. They are deleted after 24 months, or sooner if you email us with your support ID.
- Purchase records: if you bought Plush Pro, our payment provider keeps the purchase record so it can be restored or refunded, and Apple or Google keep their own records under their policies. Email us if you want ours removed. Deleting your data does not cancel a subscription; cancel it in your app store first.
More detail is in the Privacy Policy.